IT system supporting your business?
We will overcome the walls of your corporate structure to smoothly implement and firmly establish our systems.

You have finally implemented a new IT system, but it does not reach every employee, total management • operations is just not there, or it’s implemented on an individual basis and is time consuming, etc. Does this sound familiar?

As a business partner who supports your company in realizing your IT strategy, transcosmos will provide you with a total solution from IT strategic planning support to IT operation process diagnosis • design • creation • implementation. We support you not only in providing appropriate follow through in our IT outsourcing services, but also in employee training and operations to promote employee usage. Further, we will develop a quick delivery, cost effective solution and will maintain the infrastructure needed to sustain the skills and an organization necessary to support time consuming tasks such as order taking and accounting. We will provide you a one-stop IT outsourcing solution that will raise the efficiency of your operations.

Transform Customer “Real Opinions” into an “Asset” with Advanced Technology

Customer “real opinion” is a valuable “asset” that is filled with hints to improve aggressive marketing campaigns such as outbound calling and Internet advertisement. At call centers, information from multiple contact channels are aggregated into one customer database for detailed analysis done with advanced technologies. We extract hints to expand your sales and give timely feedback to your company.

With a Rich Service Menu, We will Propagate Your System Company Wide

To make a new operation system usable by each employee, post-implementation support is critical. In addition to transcosmos’ operation support desk, we provide wide-ranging services such as employee training and creation of operation manuals.

We Support High Skill Tasks Ranging from Order Taking to Accounting

be handled by employees, due to the individualization and routinization of tasks such as “Order taking, “Accounting”, “Database management” and “Maintenance acceptance and dispatching” are now beings up ported by us. By reviewing your business processes and through efficient outsourcing, we can help improve the over all bottom line performance of your comp any.

Approach Customers Appropriately with Skilled and Flexible Professionals

Skilled communicators that are “professional conversationalists” engaging in these outbound calls. Our approach is to be able to grasp the customer’s mood by his voice and to respond flexibly and with a human touch. We can fully accommodate our clients needs by developing intimate communications with the customer.

We will Back You Up with Development of an In-house Company Systems, Maintenance and System Operations.

Through our backbone system development, maintenance and testing services, we will ensure the quality preservation of your system. Also, with the ITIL (Information Technology Infrastructure Library) compliant operation services that we provide, we will realize stable operations for you.