Inbound Call

We provide multi-channels at low cost. High quality and speedy service will transform “real opinions” of customers into a great “asset”.

Maintaining multi-channel customer support via phone, fax, web and email can be aheavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of Transcosmos’ 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.

Transform Customer “Real Opinions” into an “Asset” with Advanced Technology

Customer “real opinion” is a valuable “asset” that is filled with hints to improve aggressive marketing campaigns such as outbound calling and Internet advertisement. At call centers, information from multiple contact channels are aggregated into one customer database for detailed analysis done with advanced technologies. We extract hints to expand your sales and give timely feedback to your company.

Inbound Teleservices

+Technical Support Services
+Knowledge Management Services
+Qualified persons services
+Customer Service / Customer Care
+Emergency Response Services
+ Voice of the customer (VOC) analysis Services

Outbound Call

Extensive analysis of your customer will transform your call center from a “passive” position into a “proactive” position.

Through phone “conversations,” we make outbound calls using an “assertive” pin point approach. At transcosmos, unlike the past where one relied on experience and intuition, by implementing our unique customer analysis service and executing a scientifically oriented call center management that utilizes the most advanced software, our approach is to accurately identify customers. We will not only streamline operations, but we will improve the productivity of outbound calls, which translates directly into improved sales.

Analysis Based Methods for Outbound Calls

The defining characteristic of transcosmos’ outbound call is its scientifically based method that is always one step ahead. For example, by utilizing a text mining system that analyzes audio voice data segmented into individual words, not only do we catch latent customer needs, but by discovering a pattern of successful conversations, we employ an approach that can actually elevate buyer motivation. Further, we put together sales promotion plans that take into consideration every possible factor such as inventory and distribution in addition to “purchasing cycles” and “purchasing motivators.” We develop this with optimal methods and timing.

Approach Customers Appropriately with Skilled and Flexible Professionals

Skilled communicators that are “professional conversationalists” engaging in these outbound calls. Our approach is to be able to grasp the customer’s mood by his voice and to respond flexibly and with a human touch. We can fully accommodate our clients needs by developing intimate communications with the customer.

Outbound Teleservices

+ B2B sales Full Outsourcing Services