transcosmos Started Providing Contact Center Service 24-Hours-a-Day, 365 Days-a-Year to PT. Asuransi Sompo Japan Nipponkoa Indonesia
transcosmos’s Contact Center Newly Offers Automobile Accident Insurance and Roadside Towing Assistance in Jakarta
December 2, 2014
transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) started providing contact center service to PT. Asuransi Sompo Japan Nipponkoa Indonesia for auto accident assistance on a 24-hour-a-day basis as of November 1, 2014.
The contact center, based in Jakarta, provides members of the automobile insurance services such as telephone assistance, towing arrangement, and assistance for filing insurance claims at the time of auto accidents.
Outline of the services provided at the contact center
A direct telehpone line is set up, and the following services are provided in Indonesian 24 hours a day, 365 days a year.
(1) Automobile insurance accident assistance
The contact center works in cooperation with the nearest factory affiliated with PT. Asuransi Sompo Japan Nipponkoa Indonesia, in order to achieve a smooth initial response.
(2) Towing arrangement service
Disabled vehicles will be towed to the nearest factory.
In addition, emergency roadside assistance services in the Jakarta area is scheduled be provided in the future.
- Service for ASEAN, European and American Markets
* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.
About transcosmos inc.
transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 126 locations in 16 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.
Inquiries from the media should be forwarded to
transcosmos inc. Public Relations & Advertising Department