We offer the high quality customer service by the easiest and most
accessible Contact Center CRM solution.
Provide exceptional customer services in timely manner and appropriate way.
Reduce work-load of supervisors and agents with user-friendly GUIs.
Centralized Customer Information
All customer information, including contact logs, can be stored in one DB and accessed from all customer touch points.
Drive enterprise-wide sharing of customer information from any location with any devices.
Design customer-oriented corporate strategy by gathering and analyzing voice of customers (VOCs).
1.Easy to use
- Intuitive and easy-to-use GUIs
- High operability to prevent fatigue even in a long time use
- User-friendly interface
- 3 color choise of GUIs
- Tablet support
- Rich and varied features
- Practical functions condensed leading companies’ know-how
- Centralized customer management
- Multi-channel compatibility
- Ticket tracking
- Standard forms
- Self customization
- Templates for FAQ
- Various alerts
- Multi-tenant support
- Quick escalation to relevant persons whoever at anywhere
- Share the information rapidly to the entire company
- Performance management in real-time
- Messaging (live chats within the contact center)
- Work flow
- Customizable on your business requirements
- Optional products can be added as necessary
- CTI Integration
- Voice recording integration
- Talk scripts
- Short delivery time
- Flexible customization
- Easy integration with other application systems
- Highly scalable system architecture
- Import and Export
- LDAP Integration
- SSO Integration
- Highly scalable configuration
- Redundant configuration