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FastHelp5 is the next generation CRM System for Contact Center. TechMatrix puts all know-hows and knowledge accumulated through 20 years business experiences in Contact Center CRM and developped FastHelp5. The newly designed GUIs are user-friendly and bring Comfort and Concentration to Contact Center. We provide exceptional customer services far beyond customers' expectations.

 Fast help 5 logo

Why FastHelp5

• Exceptionally Easy To Use
• Rich functionalities specializes to Contact Center CRM
• Flexible Customization features depending on business requirements
• Proven Track Records in various industries
• Available both On-premise and Cloud Service
• Reliable and high-quality after services
• Support both Voice / Email and SNS (Facebook chat / LINE chat and Web chat)

Function overview

Feature

Social Media Support
FastHelp5 supports Facebook, LINE, Web chat (with our original web chat system “FastChat”).

System Integration
Integrate with other systems for an efficient call center operation and improve customer satisfaction such as PABX (Telephony system), client’s enterprise system and etc..

Talk Script
Register flow-chart format script into FastHelp5 for customer care to equalize operation quality and reduce training costs.

Various alert
Set various alerts to tickets (Inquiry data) for KPI and risk management (In case where agents received complaint or critical problem from the customer). FastHelp5 will directly notify by email and pop-up to agents and supervisors.

Introduction movie

English version

Thai version

FastAnswer2 logo

FastAnswer2 is a FAQ knowledge system that greatly enhances FAQ knowledge management and search functions necessary for customer support. It improves operator response quality and operational efficiency, and improves customer self-resolution rate. FastAnswer2  can be used as an integrated knowledge database by being able to collect and accumulate not only FAQs by contact centers (call centers) and manuals for customer correspondence, but also operate instructions, product specifications, convention collections, past correspondence histories, etc. as knowledge.

• Concept is "Easy to make", "Easy to find" , "Easy to nurture“
Easy user interface and excellent operability
• Provide advanced search function and comfortable FAQ and document browsing environment
• Available both On-premise and Cloud Service
Supports PDCA cycle with full reporting function
Efficient management of both "FAQ for operator and internal staff" and "FAQ for customer"

Function overview
FastAnswer2 daigram

English version

Thai version

For more information
FastHelp5 : https://www.facebook.com/fasthelp.th/
Fast Series : https://fasthelp.jp/en/

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