Choose Demos

Services

One-Stop
E-Commerce

One-Stop Services are provided not only in Japan, but also for corporate clients who want to expand E-Commerce business in Europe, USA, China, South Korea and ASEAN, where support is offered to expand the sales and streamline the operations of client companies

Service Flow E-Commerce Business Strategy and Business PlanningE-Commerce Website Construction Fulfillment Formulation Customer Care (Inquiry Contact Point  Internet Promotion (Acquisition) Order Acceptance, Payment Processing and Inquiry Response  Fulfillment (Receipt of Goods, Picking, Packing and Shipping) International Shipping / Warehouse Management  Return Processing / Inquiries After Purchase Internet Promotion (Retention) Image HTML map generator
filter_1
E-Commerce Business Strategy and Business Planning
- Market and competitive research for business plan formulation

- Designs a business scheme for brand strategy, promotion strategy and E-Commerce business operations
filter_2
E-Commerce Website Construction
- Based on the brand strategy of the client company, constructs an E-Commerce merchandise purchase point through E-Commerce Website design and E-Commerce front system development
filter_3
Fulfillment Formulation
- Based on the business plan and operational design of the client company, constructs a logistics center, order management system and warehouse management system to receive and store merchandise from the corporate client
filter_4
Customer Care (Inquiry Contact Point)
- Constructs an operation system for multi-channel support of inventory confirmation, return inquiries and complaints from consumers, etc.

- Constructs a CRM system to support operations
filter_5
Internet Promotion (Acquisition)
- Based on the brand strategy of the client company, creates a promotion plan and carry out promotions aimed at the acquisition of new customers based on the plan
filter_6
Order Acceptance, Payment Processing and Inquiry Response
- Implements order acceptance and payment processing based on order information from consumers

- Responds to inquiries from consumers at the time of the order
filter_7
Fulfillment (Receipt of Goods, Picking, Packing and Shipping) International Shipping / Warehouse Management
- Implements the receipt of goods, distributive processing, packing and shipping based on the shipping information

- Manages warehouse tasks with the system to ensure accuracy and improve operational efficiency
filter_8
Return Processing / Inquiries After Purchase
- Handles return inquiries and complaints from consumers

- Processes returned goods
filter_9
Internet Promotion (Retention)
- Performs integrated management of operations extending from the front E-Commerce system to the warehouse management system, and accumulate customer information, merchandise information, shipping information and inventory information

- Analyzes a variety of information to formulate and implement measures for retention from outbound through calls and the Internet, etc.

E-Commerce
Fulfillment Center

The total operation area of PFSweb,Inc. in the USA including warehouses and distribution centers is about 4.1 times the size of the Tokyo Dome! It supports efficient warehouse business operations by seamlessly linking the order management and warehouse management systems, thereby enabling comprehensive “total optimization” of information, including merchandise inventory and inbound / outbound shipping information within the warehouse, E-Commerce Website access and campaign response.

E-Commerce <br>
Fulfillment Center

transcosmos Menu