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How many businesses really understand their consumers when it comes to developing new products and services, or marketing those products to potential customers?
We believe that true insight is based upon sources of information, Our services can be tailored to optimize intelligence all sources. Moreover we are truly understand world’s consumer behavior through our global network in 33 countries and expertise in Japanese and Thai consumers.

Our service

Product-Service Market Feasibility
Seek for opportunity & feasibility in target market, diversity of studies in every angles from Product & Service, Competitors, Market through future trends is necessary process to build strategy of success brand

Brand Positioning & Monitoring Brand Health
Creating tools to analyze Brand situation and Competitors ,measure effectiveness criteria that drive changes in consumers perception towards brand

Understanding Market Opportunity & Consumers behavior
Focuses on understanding the emotional bond between consumers' environment, their cultural values, lifestyles and the social consciousness which bind them to certain behavioral patterns

Customers Experience
Customer Loyalty & Satisfaction Evaluation towards brand is a methodology that goes beyond measuring satisfaction to the assessment of loyalty and preference in a competitive context

Developing & Testing Communication
We developed tool for advertising & communication pre-test and post-launch validation. We evaluate all aspects of Brand Communication such as websites, TVCs, packaging, POS displays to help clients create effective ads and communication channel

Our methodology:

• Desk research
• Telephone survey (CATI)
• Online survey
• Focus group interview (FGI)
• In-depth interview (IDI)
• Face-to-Face interview
• Mystery shopping
• Mystery call
• Home visit/ Home use
• Central location
• Street intercept
• Ethnography
• Social monitoring and Analysis


transcosmos Thailand(TCT) is the leading industry resource for improving contact center performance. By a team of expert consultants, we help guiding our clients to improve results and deliver value to their business. No matter your contact center’s challenges and strategic initiatives, TCT is ready to partner with you to design the best solution, planning, implementation and maintain the quality


Human is the most important part to run the business and most of company face issue when they’re lack of manpower and inexperience young blood. transcosmos Thailand seeing that we want to support most of company in this point with cost optimization. In addition, we would like to point out on the position that we are experienced and deliver many success applicant throughout the world:
1. Back-end staff included customer service, contact center, admin, IT support etc.
2. Engineer Support which main roles of this position is to support diagnosis case, troubleshooting and identify solutions to resolve system issues.


We all known that Outsourcing Business is about hiring people or external agencies to operate (some) instead of personnel within the organization. However, not all cases of outsourcing will be successful. There are many cases of failures that are referred to in related literature, transcosmos experienced for this business as well then, we can suggest why the Insourcing service will be the most suitable choice for your organization.

Reasons for choosing transcosmos Insourcing service

The first important reason for choosing Insourcing is to maintain the core competency of your business. That core competencies are specific abilities which are the strengths of each organization, Your Business always need to use this core capability to create unique characteristics to add business value to the company. Which affects the increasing power and ability to compete with competitors. Also, in order to prevent the core competency which is like the valuable assets of the organization leaking to external parties or other place.

The next reason, transcosmos is the expertise in contact center business, customer service and information technology. We can drive your own resource to development and running operations by maintain security and keep all of assessment save in place. We learn fast to understand current Client’s business deeply. The strong ability transcosmos team will support you to run operation smoothly. We can adaptive rapidly to be suitable for the business and can increase business value for your business.

The last reason for Insourcing is to have the power to control and monitor the project. You may not need to worry about certain issues as well as hiring regular employees. Such as hiring or maintaining employees, but the you can control and monitor the project closely. Especially when the organization has changed its strategy to meet the needs of customers and the market more.


Customer Data Management and Data-entry aren't the new field of services to support Client’s need Before you dive into this service detail, check your situation first by below sample situation.