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Business Process

Reduce the workload and concentrate on other core aspects of your operation.

For 48 years of excellence, we have pursued operational credibility by strengthening our BPO services. Thus, we believe that we can empower your business processes to develop and help strengthen your bases.

In our current business environment, most businesses are working on fortifying their power to fight competitors by focusing their efforts on core businesses. By relying on us and our experience and excellent track record, we can help actualize reduction in your operational costs. We will use our expertise with Business Process Outsourcing (BPO) and take over your non-core business for you, so you do not need to worry about it and focus on what you need to.

transcosmos’ BPO services perform intensive investigation for the tasks of all of the applicable divisions in your company (e.g. General Affairs, Accounting, Human Resources, IT Systems, Design, and Development) and analyze, identify and clarify all issues in order to achieve the best scenario for you.

Moreover, transcosmos’ BPO services will also help you advance and update your business processes after identifying job redundancies and improve them by integrating, aggregating and finishing them to finally standardize the tasks that are relied on individual efforts. We will also review the operational workflow and empower automation by using our state-of-the-art IT tools.

By designing the most suitable operational system for you, to which we will also transform to be flexible and adaptable to the high-low production cycle and by implementing employee education, training, and follow-up systems, we are sure we can contribute to your success. In addition, we will fully use our near-shore/off-shore capabilities in order to fulfill two important objectives: Improve quality and reduce operational costs. Both at the same time!

As a leading BPO provider corporation, transcosmos is committed to delivering growth on your profitability by making the best use of our vast know-how and proven business expertise.

Gartner ranked No.1 in World’s BPO Player for Asia/Pacific & Japan region

transcosmos has ranked No.1 (based on its 2013 annual sales) as The World’s BPO Player for The Asia/Pacific and Japan region, in the April, 2014 issue of the report titled, “Market Share Analysis: Business Process Outsourcing, Worldwide, 2013” by Cathy Tornbohm, Dean Blackmore, 25 April 2014, published by Gartner Corporation in the U.S. This is their three-years-in-a-row ranked No.1 following the previous year.

Gartner U.S. BPO market report named transcosmos the No.14 BPO player in the world

Business Process Outsourcing

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