Contact Center Service

Contact Center Service

A contact center is a vital communication hub that connects your business with your customers.
Our company can assist you in achieving your goals by improving customer experiences and efficiently
minimizing operational costs through leveraging the latest IT solutions for your call center.

Versatile CRM and CDP that can
support customer from various platforms

With our expertise in VOC analysis through inbound services, we can also provide powerful and unique outbound services that create business opportunities and foster stronger relationships with your customers. Our contact center solutions are specifically designed to support your business communications with customers in a powerful way.

Omni Channel Support to Minimize Operating Cost


A customer inquiry comprises one or more items that contain the requested quantity of a material or service.


The customer’s needs that are met by a specific product or service This need determines the product or service the customer purchases.

Inbound Service

When a business fails to fulfill its commitments and does not meet customer expectations regarding the product or services, it results in dissatisfaction.


The process of acquiring prospects for your company, nurturing their interest, and ultimately converting them into customers is crucial for business growth.

Outbound Service

A telephone survey is a method commonly employed to gather data from both the general population and specific target demographics.


In a two-way direct marketing strategy, telemarketing is utilized to promote, request, and present the company’s products and services to prospective customers.

Customer center
(Content Moderation)

We provide content moderators to review and moderate all user-generated content.
As Content moderators, we will review and investigate visual and written content that violates our Community Guidelines.

Ensuring customer satisfaction extends beyond having a call center for communication with your business.
You can further enhance the user experience by effectively moderating content on your platform.

transcosmos Thailand, we offer content moderation services, providing your business with expert moderators who specialize
in reviewing and moderating user-generated content. Our team of content moderators will carefully assess
and investigate visual and written materials that violate the community guidelines.

Dispatching services

Dispatching services

Human Resources

transcosmos Thailand, we firmly believe that the most valuable asset of any company is its human resources. Nevertheless, businesses often face difficulties in finding reliable and skilled employees, particularly when aiming to minimize costs.

This is where we step in. Leveraging our extensive experience, we have effectively matched candidates with diverse positions across the globe. Our proficiency thrives in two primary domains:

Back-end staff: This includes customer service representatives, contact center agents, administrative personnel, IT support professionals, and more. Our team is experienced in finding the right candidates who can handle these roles efficiently and effectively.

Engineer support: Our team of engineers excels in diagnosing, troubleshooting, and identifying solutions to resolve intricate system issues. We offer comprehensive support for all your technical requirements, guaranteeing that your production operate seamlessly and with maximum efficiency.

By partnering with transcosmos Thailand, you gain access to highly skilled and experienced professionals who can contribute to the growth of your business. Allow us to assist you in finding the perfect talent that will drive your business towards success.