Lead Out Loud: Stories from Leaders Who Drive Growth
Understanding transcosmos: Our Mission, Vision, and Values Through the Perspective of Mr. Hiroyoshi Hara, Managing Director, transcosmos (Thailand) Co., Ltd.
In today’s ever-evolving business landscape, clarity in organizational identity has become the foundation for sustainable growth. At transcosmos, we are guided by our Global Mission, Vision, and Values (GLMVV)—not merely as a framework, but the core of every decision and every aspect of how we operate.
To help you gain a deeper understanding of this foundation, we invite you to explore this interview, which shares insights, ideas, and strategic goals of transcosmos—told through the real-life experience of a leader behind the company’s success.
Why Is MVV Important to transcosmos?
At transcosmos, our Mission, Vision, and Values (MVV) are more than just a set of words—they define everything we do. Our mission drives us to deeply understand and support our customers, our vision fosters respect and equality, and our values shape our daily actions with integrity and excellence.
How Our Mission and Vision Drive Daily Success in day-to-day operations?
Our mission is focused on delivering quality and valuable services by integrating people and technology while building trust-based partnerships with our clients. Our vision is to be a leader in innovation and collaboration, staying ahead of technology trends to create value for both our clients and employees.
In our daily operations, we adopt the latest technological advancements and integrate them with continuous employee training to improve service delivery and maintain client satisfaction. We ensure our teams stay updated with industry trends and effectively blend technology with human expertise.
For our employees, we provide opportunities for growth, performance-based rewards, and continuous education, aligning them with our vision of excellence. This ensures our workforce remains skilled, motivated, and dedicated to success.
Top Strategic Goals for the Next 3-5 Years
In the next 3-5 years, our strategic goals focus on enhancing are to strengthen our position as a trusted partner for digital transformation while expanding partner, expanding our global presence, and optimizing operational excellence.
- Becoming a Global Digital Transformation Partner: We aim to continue supporting our clients’ digital transformation by leveraging advanced technology and expertise to adapt to the rapidly changing business landscape.
- Expanding E-Commerce Capabilities: With the growth of the global e-commerce market, we plan to strengthen our comprehensive, enhance our One-Stop Global E-Commerce Services to enable clients to deliver superior products and services to consumers in over 30 locations worldwide.
- Driving Operational Excellence: By integrating superior and “integrate people” with state-of-the- art advanced technology, we will optimize clients’ to improve business processes, balancing cost efficiency with sales growth.
These goals are rooted in aligning with our mission to combine technological innovation with human and expertise, ensuring that we remain at the forefront of our industry and continue delivering valuable services to our clients globally leaders.
How transcosmos Differentiates Itself in the Industry and Stays Ahead in Technology and Client Service
transcosmos sets itself apart through a unique blend of human expertise, advanced technology, and global reach, ensuring superior and valuable services for our clients.
- Integration of People and Technology: For over 50 years. With 164 locations in 27 countries, we have focused on combining human expertise with the latest technology to enhance our clients' competitive strength, ensuring tailored and effective solutions that drive results.
- Global Presence with a Focus on Asia: With 164 locations across 27 countries and a strong focus in Asia, we provide localized support to our clients while maintaining a global perspective, giving us a competitive advantage in understanding diverse market needs.
- Comprehensive and One-Stop E-Commerce Services: We offer end-to-end e-commerce solutions that enable clients to deliver excellent products and services to consumers in 30 global locations, a service unmatched by many competitors. in 30 locations. We stay ahead by continuously investing in technology and adopting a "People + Technology" model, ensuring personalized, efficient solutions. Our focus on digital transformation, operational excellence, and long-term partnerships helps clients achieve sustainable growth and success.
- Commitment to Digital Transformation: As a "Global Digital Transformation Partner," we help clients navigate a constantly evolving business environment by providing cutting-edge digital solutions tailored to their needs.
- Partnership and Trust: Beyond services, we build long-term partnerships with clients based on trust and a shared commitment to achieving strategic goals, ensuring they see us as an indispensable partner rather than just a service provider.
By combining these differentiators, transcosmos consistently delivers value that goes beyond standard BPO and e-commerce services, helping clients achieve sales growth and cost efficiency while staying ahead in their industries
Summary
transcosmos is not just a service provider; we are a trusted partner dedicated to helping you navigate the complexities of digital transformation and achieve lasting success. With our MVV, unique combination of cutting-edge technology, expert people, and global reach, we provide tailored solutions that help clients achieve long-term success and growth. Together, we’ll drive growth, efficiency, and innovation—delivering the solutions that matter most to your business and turning opportunities into measurable results.
